Privacy Policy

Last Updated: September 19, 2026

Wash Luma operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (collectively, the “Services”). Wash Luma is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise conduct a transaction through the Services, or when you communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be used to identify or be linked to you.

We may collect or process the following categories of personal information, including inferences derived from such information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

• Contact Details, including your name, address, billing address, shipping address, telephone number, and email address.

• Financial Information, including credit card numbers, debit card numbers, financial account information, payment card information, transaction details, payment methods, payment confirmations, and other payment-related information.

• Account Information, including your username, password, security questions, preferences, and settings.

• Transaction Information, including the items you view, add to your cart, add to your wishlist, or purchase, as well as items you return, exchange, or cancel and your previous transactions.

• Communications with Us, including information you provide when you contact us, such as when you submit a customer support request.

• Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage Information, including information relating to your interactions with the Services, including how and when you interact with or use the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;

• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;

• From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf;

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, Customizing, and Improving the Services. We use your personal information to provide you with the Services, including performing our contract with you, processing payments, fulfilling orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and administering your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.

• Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products or services on the Services or on other websites, including items you have previously purchased or added to your cart and other activities on the Services.

• Security and Fraud Prevention. We use your personal information to authenticate accounts, provide a secure checkout and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other account access information with anyone else.

• Communicating With You. We use your personal information to provide customer support, respond to you, provide effective services to you, and maintain our business relationship with you.

• Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

• With Shopify, our vendors, and other third parties that perform services on our behalf, such as information technology management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.

• With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that we do not share your information for targeted advertising and marketing activities based on your online activity across different merchants and websites. You may exercise your right to opt out here.

• When you request, direct, or consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or integrated login applications.

• With our affiliates or within our corporate group.

• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are provided by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit through the Services may be transferred to and shared with Shopify and third parties that may be located in countries other than your country of residence in order to provide and improve the Services for you.

In addition, to help protect, develop, and improve our business operations, we use certain enhanced Shopify features that combine data and information obtained from your interactions with our Store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our Store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights with respect to your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you may visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights relating to your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to other websites or online platforms operated by third parties. If you click on links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other applicable terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to how we or the third party may use such information.

Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as expressly disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or legal guardian of a child who has provided personal information to us, you may contact us using the contact information provided below to request that such information be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while being transmitted.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right to Access / Right to Know. You may have the right to request access to the personal information we maintain about you.

• Right to Delete. You may have the right to request that we delete the personal information we maintain about you.

• Right to Correct. You may have the right to request that we correct inaccurate personal information that we maintain about you.

• Right to Portability. You may have the right to receive a copy of the personal information we maintain about you and request that we transfer such information to a third party, in certain circumstances and subject to certain exceptions.

• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. You may exercise your right to opt out here.

Please note that if you visit our website and enable a Global Privacy Control signal, depending on your location, we will automatically treat this as a request to opt out for the device and browser you use to access the website.

If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account.

To learn more about Global Privacy Control, you may visit https://globalprivacycontrol.org/.

Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.

• Managing Communication Preferences. We may send you promotional emails, and you may choose not to receive these emails at any time by using the unsubscribe option included in the emails we send. If you opt out, we may still send you non-promotional emails, such as emails relating to your account or orders you have placed.

If You Reside in the United Kingdom or European Economic Area

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may have the following additional rights:

• Right to Object to Processing and Restrict Processing. You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

• Right to Withdraw Consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing carried out based on your consent before it was withdrawn.

You may exercise any of the rights described above through the Services or by contacting us using the contact information provided below.

To learn more about how Shopify uses personal information and any rights you may have, including rights relating to data processed by Shopify, you may visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, as required or permitted by applicable law.

Where permitted by applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an authorized agent, we may require the agent to provide evidence that you authorized them to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within the timeframe required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the contact information provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information provided below or by filing a complaint with your local data protection authority.

For the European Economic Area, you can find a list of the relevant data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant UK authority, as applicable, unless the data transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at mailinhtinhkinhdi@gmail.com 
For purposes of applicable data protection laws, we are the data controller of your personal information.